Thank you for visiting and shopping at The Bungalow Craft (TBC) by Julie Leidel. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipment Processing Time
The Bungalow Craft (TBC) uses ShipStation to process all orders, it's fabulous!
Matted Print orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Art Canvas and High-Gloss Metal orders are processed through my printer in Longmont, CO. I place the order within 1-2 business days. Their shop processes for 6-9 days, and your artwork is drop shipped to you after production. Orders are not shipped or delivered on weekends or holidays. Orders arrive typically 2 weeks from purchase.
Custom Frame orders are processed through my framer in Ohio. I place the order within 1-2 business days. Their frame shop processes for 2-4 weeks. Frames can arrive to me to put the artwork together, or can be drop shipped to you after production. Orders are not shipped or delivered on weekends or holidays. Orders arrive typically 4 weeks after you place your order.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipment to P.O. boxes or APO/FPO addresses TBC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Please allow 8-14 business days.
Shipment Confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes TBC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages TBC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Take pictures of the damage and packaging.
If there is any defect with the artwork not related to shipping damage, please send me an email. I stand behind my products 100% and will make sure the artwork is to your liking!
International Shipments TBC ships to Canada, and can ship internationally in most cases. Please contact me with inquires.
Shipping Rates TBC uses standard shipping rates and ships through USPS, and UPS for most orders. To see shipping rates on items you would like to purchase, please add items to your cart, and more details will be provided.